In a recent troubling report, a South African customer has come forward to share their distressing experience with WeBuyCars, claiming that the company has failed to address significant vehicle issues, leaving the family stranded and out of pocket. The situation has raised questions about the company's after-sales service and customer care.
In November 2024, the customer traded in two vehicles and paid over R117,000 in cash to WeBuyCars for a Ford Ranger, which was advertised as having a clean Dekka A-grade report. However, within just three weeks of purchasing the vehicle, the customer was forced to replace the injection pump at their own expense. Further investigation revealed that the vehicle had a tampered powertrain, which Ford technicians confirmed. Despite these initial setbacks, the repairs continued to mount, with the total cost reaching R47,000.
"Both of those repairs have been completed, but the issues don't stop there. The Ford technicians identified two additional problems with the vehicle," the customer explained. "WeBuyCars has shown no interest in assisting me. I've been trying to reach out to them for weeks, but they've ignored all my attempts. I’m frustrated and left to cover these costs myself."
Chandre Rossouw, the designated agent from WeBuyCars, was reportedly assigned to handle the case. However, the customer claims that Rossouw has been unresponsive and evasive in addressing their concerns.
The situation has become increasingly dire, with the customer pointing out that their family has been without a vehicle for over two months. The customer, who is also expecting a child in the coming weeks, says the lack of a reliable vehicle has created unnecessary hardship. "We traded in both of our cars for the Ford Ranger, and now my girlfriend is expecting a baby in three weeks, and we have no reliable transportation."
Despite reaching out to WeBuyCars for a resolution, the customer received a message today stating that their claim had been denied. They were also informed that the company had no intention of assisting with the vehicle repairs, providing reimbursement, or even offering a replacement vehicle.
"I’m urging anyone interested in buying a vehicle from WeBuyCars to look elsewhere. They are very friendly and helpful when you want to buy, but once you sign that contract and pay, you're on your own," the customer stated in their social media post, which has since garnered attention.
The customer is now calling for others to share their story and help raise awareness of what they describe as an "unforgivable" situation. "WeBuyCars needs to be held accountable for their actions," the customer said. "They need to be reprimanded for treating us this way."
As the story gains traction online, many are questioning whether WeBuyCars' practices are truly aligned with the level of customer service they promote, and whether more needs to be done to protect consumers from similar experiences in the future.
WeBuyCars has yet to respond publicly to the allegations.
