The Gauteng Department of Health (GDoH) is investigating allegations made by a patient, Mr. Tom London, about Helen Joseph Hospital, which were shared on social media. The department is working to verify the facts and address the issues raised.
As part of its commitment to improving healthcare services, the GDoH launched the "I Serve With A Smile" campaign nine months ago, which aims to enhance staff attitude and patient care. This program is being gradually implemented across various healthcare facilities.
@hmrnewsupdatess The state of Helen Joseph hospital #hmrnewsupdates #hmrnews ♬ original sound - HMR NEWS UPDATES
In addition, the department has set up an internal Infrastructure Unit responsible for a maintenance and refurbishment program, which was previously managed by another department. Significant progress has been made, with ICU wards at Chris Hani Baragwanath Academic Hospital, Dr. George Mukhari Academic Hospital, and Jubilee District Hospital already completed. Discoverers CHC and Kopanong Hospital have also undergone extensive refurbishments, and Helen Joseph Hospital is set to receive attention soon.
The matter is being investigated to establish facts and attend to the issues raised by the complainant.
— Gauteng Health (@GautengHealth) September 7, 2024
While the matter is being investigated it important to note that the Department, nine months ago, launched a provincial campaign called I Serve With A Smile, which is aimed…
The department encourages patients to report service complaints to quality assurance offices located at healthcare facilities or contact the GDoH Quality Assurance office directly. The 24-hour toll-free customer line is 0800 203 886, or patients can email patientscomplaints.health@gauteng.gov.za or support@gauteng.gov.za. Complaints can also be sent via SMS to 35023.
Issued by the Gauteng Department of Health. @GautengHealth
